Welcome to Hualong
Zigong Hualong Science And Technology Co., LTD., founded in 1996, is located in the town of dinosaurs
China Lantern City, is a cultural and creative simulation biology as the center of the global service operator, products covering animatronic dinosaur production, animatronic animal production, landscape lantern engineering, lantern production and entertainment IP creation. After 28 years of excellence, we provide high-quality personalized services to tens of thousands of customers in more than 80 countries and regions around the world.
Our mission is to bring prehistoric wonder and immersive entertainment experiences to life โ from theme parks and museums to festivals and public events โ using cutting-edge animatronic technology, rigorous quality standards, and a dedicated global service network that supports you from order to installation and beyond.
Shipping Options & Export Solutions
We deliver animatronic products to 80+ countries worldwide. Whether you're ordering a single dinosaur or an entire theme park installation, our logistics team ensures safe, timely, and cost-effective delivery.
Sea Freight (FCL / LCL)
Our primary shipping method for large animatronic products and bulk orders. Most cost-effective for oversized items.
- Full Container Load (FCL) for large projects
- Less than Container Load (LCL) for smaller orders
- Professional export wooden crates included
- Average transit: 15โ45 days by destination
- Suitable for all product categories
Air Freight (Express)
Ideal for urgent orders, small accessories, spare parts, or time-sensitive project deliveries worldwide.
- Express air freight via DHL, FedEx, UPS
- Transit time: 5โ10 business days
- Suitable for parts, accessories, electronics
- Real-time tracking provided
- Higher cost, fastest delivery option
Export Packaging & Customs Support
Every product is packed with professional-grade export materials designed to survive long international transit.
- Heavy-duty wooden crates with foam padding
- Anti-moisture, anti-shock protection
- Full commercial invoice & packing list
- Certificate of Origin provided
- Customs HS code guidance included
๐ Typical Order-to-Delivery Timeline
Shipping Timeline & Cost Breakdown
Use the following reference table to help plan your project budget and timeline. Actual costs vary based on destination, order volume, and current freight rates. Contact us for a precise quote.
| ๐ฆ Shipping Method | ๐ Typical Destination | โฑ Transit Time | ๐ต Approx. Cost Range | โ Best For |
|---|---|---|---|---|
| Sea Freight โ FCL (20ft) | Southeast Asia / Europe | 18โ30 days | $1,200 โ $2,500 | Large Orders |
| Sea Freight โ FCL (40ft) | USA / South America | 25โ45 days | $2,000 โ $4,500 | Bulk Projects |
| Sea Freight โ LCL | Middle East / Africa | 20โ40 days | $300 โ $1,200 | Medium Orders |
| Air Express (DHL/FedEx) | Global (all regions) | 5โ10 days | $200 โ $800+ | Spare Parts / Urgent |
| Air Freight (Cargo) | Europe / North America | 7โ14 days | $500 โ $2,000 | Time-Sensitive |
| Door-to-Door Service | Negotiable (all regions) | Project-based | Custom Quote | Full-Service Clients |
Professional Installation & On-Site Guidance
Every animatronic product from Hualong is engineered for straightforward setup. From self-installation guides to dedicated technician dispatch, we have a support level for every project size.
๐ Standard Installation Guidance (All Orders)
Every product shipment includes comprehensive installation documentation and digital support resources, ensuring any client can set up their animatronic with confidence โ no prior technical experience needed.
- Step-by-step illustrated installation manual
- Video tutorial links provided (English + multi-language)
- Wiring diagram and controller setup guide
- Remote technical support via email / WhatsApp / video call
- 24-hour response for installation queries
- Troubleshooting checklist included
๐ On-Site Technician Dispatch (Large Projects)
For major theme park installations, large-scale exhibitions, or complex multi-unit projects, we can dispatch experienced Hualong technicians to your site. Our engineers have worked across 80+ countries.
- Available for orders of 5+ units or complex systems
- Certified engineers with international project experience
- On-site assembly, wiring, and function calibration
- Staff training for your operations team
- Commissioning report and sign-off provided
- Travel & accommodation costs agreed in advance
๐ง Installation Process Overview
Unbox & Inspect
Verify all components against the packing list. Report any damage within 48 hours of arrival.
Assembly & Mounting
Follow the illustrated manual or video guide to assemble the frame, body, and mount securely.
Wiring & Power
Connect control box, power supply, speakers, and lighting per the wiring diagram provided.
Test & Calibrate
Power on, run full motion test, adjust speed/sound settings, and confirm all functions operate correctly.
1-Year Standard Warranty & Coverage Details
Hualong stands behind the quality of every product we manufacture. Our comprehensive warranty policy ensures peace of mind for buyers, operators, and investors worldwide.
12-Month Standard Warranty
All animatronic products include a 12-month warranty from the date of delivery. Coverage applies to manufacturing defects, material failures, and mechanical malfunctions under normal operating conditions.
What Is Covered
Warranty covers all non-artificial issues: mechanical motor failures, control board defects, wiring faults, silicone skin separation, structural frame issues, and factory-origin electronic faults โ at no additional cost.
What Is Not Covered
Warranty does not cover: physical damage caused by improper use, unauthorized modifications, water immersion beyond rated IP level, natural disasters, or improper installation by non-qualified personnel.
Warranty Claims Process
Submit a warranty claim with photos/video evidence within the warranty period. Our team will assess and respond within 72 hours with a resolution plan โ replacement parts, remote repair guide, or technician dispatch.
Extended Service Options
After the standard 1-year warranty, clients may purchase extended service agreements. Annual maintenance contracts are available, including priority parts supply and technician support for long-term operators.
CE Certified Quality
All Hualong animatronic products meet CE safety certification standards. Our manufacturing process follows international quality control protocols, ensuring durability, safety, and reliability across all environments.
Our Warranty Commitment โ Official Statement
Hualong officially guarantees that all products are free from defects in materials and workmanship for a period of twelve (12) months from the date of confirmed delivery. All warranty claims involving non-artificial defects will be processed at zero cost to the buyer, including replacement components and remote technical support. This warranty reflects our commitment to long-term client partnerships and product excellence.
Comprehensive Repair & Maintenance Services
When issues arise โ minor or major โ Hualong's after-sales support team is ready to respond with fast, effective solutions that minimize downtime and protect your investment.
Remote Support for Minor Issues
Fast digital assistance for operational faults
- 24/7 WhatsApp & email technical support channel
- Video call diagnosis with certified engineers
- Remote controller reprogramming & firmware updates
- Guided repair for sound, lighting & motion faults
- Average remote resolution time: under 48 hours
- Multi-language support team available
On-Site Repair & Parts Replacement
Professional field service for major mechanical failures
- On-site technician dispatch for complex repairs
- Full spare parts inventory maintained at factory
- Motors, control boards, silicone skins โ all stocked
- Expedited parts shipping via air express worldwide
- Structural repair and repainting services available
- Major repair SLA: resolution within 7โ14 business days
Spare Parts Supply Program
Guaranteed long-term parts availability
- Original factory parts guaranteed for 5+ years post-purchase
- Priority parts allocation for warranty & contract clients
- Custom parts fabrication available for unique models
- Competitive pricing on out-of-warranty components
- Bulk spare parts packages available on request
Annual Maintenance Contracts
Proactive care for long-term operators
- Scheduled preventive maintenance visits available
- Priority support queue for contract holders
- Discounted parts pricing and labor rates
- Monthly health-check reports for large installations
- Ideal for theme parks, museums, and permanent exhibits
Official FAQ โ Shipping, Installation & Warranty
Answers to the most common questions from our global clients, presented in official FAQ wording for your reference and peace of mind.
๐ข ย How long does shipping take from China to my country?
โผ๐ฆ ย What packaging is used for animatronic products during export?
โผ๐ ย Do you provide customs documentation and clearance support?
โผโ๏ธ ย Can I install the animatronic myself without a technician?
โผ๐ก๏ธ ย What does the 1-year warranty specifically cover?
โผ๐ง ย What happens if my animatronic breaks down after the warranty expires?
โผ๐ ย Do you offer on-site installation services internationally?
โผOur Animatronic Product Categories
Explore our full range of animatronic creations โ from lifelike dinosaurs and exotic animals to stunning lantern displays and custom entertainment IP solutions.
Animatronic Dinosaurs
Dinosaur Rides
Animatronic Animals
Miniature Landscape
Skeleton Replicas
Customized Products
๐ Ready to Start Your Animatronic Project?
From initial inquiry to global delivery, professional installation, and long-term warranty support โ Hualong is your trusted partner every step of the way. Join 80+ countries already working with us.
